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RLR Management Consulting

Dina Matias


Dina Matias, a Senior Associate Consultant with RLR Management Consulting, has over 25 years of experience in the financial industry. She has lead financial institutions in Operations, Risk Management, Electronic Banking and Compliance. Her most recent experience in the financial industry includes management of all aspects of Operations and Electronic Banking for a $4 billion southern California Bank, and management of the Electronic Banking Department and Call Center for a $20 billion southern California Bank.

Her experience includes:

  • Director of Operations and Electronic Banking for a large southern California Bank. Direct responsibilities included Operational, Strategic and Risk Management such as; Back Office Operations, Payment Services, Mobile Banking, Treasury/Cash Management services, Online Account opening, ACH Originations, electronic funds transfers (ACH, ATM), debit card processing.
  • Enhancement of online banking services for the best digital customer experience.
  • Core system management of products and parameters.
  • Successful management of projects related to online banking application conversions, system conversions, product implementations, new branch installations, and workflow analysis and process improvement.
  • Implementation and enhancement of Retail and Commercial banking products and services.
  • Deposit Operations, branch to back office processes.
  • Develop and enhance procedures for user ease and simplicity to increase understanding, operational efficiencies and successful audit results.
  • Review of Policy and Procedures for accuracies to core system capabilities, processes and regulatory compliance requirements.
  • Successful audits, self-identified issues with corrective action plan including any operational or risk overview needed.
  • Risk Management reviews, including recommendations for improvements to reduce risk exposure of product and services.
  • Vendor Management
  • Member of the Compliance, BSA & AML Committee of a large financial institution, with direct management participation in Digital Banking systems selections and implementations, including bank wide conversions.